Contributions by Aarron Walter
Your inbox overflows with customer emails suggesting features and improvements. Instead of benefiting, you feel overwhelmed by an unmanageable deluge. You conduct usability tests, user interviews, and competitive analyses, creating and sharing key insights. Yet within months, what you learned has been lost, forgotten, or ignored by someone in a different department. What if you could sift, store, and share all your customer learning in a way that breaks down silos, preserves and amplifies insights, and turns everyone in your organization into a researcher? MailChimp’s user experience director Aarron Walter tells how his team did it. You can, too.
Personality is the mysterious force that attracts us to certain people and repels us from others. Because personality greatly influences our decision-making process, it can be a powerful tool in design. In an exclusive excerpt from his spanking new book Designing For Emotion, Aarron Walter shows us how to create a strong human connection in human-computer interaction by turning our design interactions into conversations, imbuing mechanical "interactions" with distinctively human elements, and using design and language techniques to craft a living personality for your website.
No industry can sustain itself if it doesn't master the art of cultivating new talent, an art that requires close ties between practitioners and educators. Yet web design education consists mainly of introductory Flash classes and the occasional 90s-style HTML table layout tutorial. How drastic is the web design education gap, and what can be done to close it? Designer, developer, and web design educator Aarron Walter of The Web Standards Project surveys the state of the curricula.
Findability is to Search Engine Optimization (SEO) as "web standards" is to "table layouts." In a web whose vastness exceeds comprehension, sites with findable content win. The good news is that everyone on your team can help make your site findable. Get a taste for this essential discipline from Aarron Walter, author of Building Findable Websites: Web Standards, SEO, and Beyond.