Thanks for the comments. @kanzlei — I suppose the payer’s opinion IS deciding (if you want to keep that sort of client around), but are they not paying you for your expertise? This article is really about respecting that relationship as well as interpreting feedback to find the nuances that allow for negotiation prior to deciding who has the final word. I don’t think collaboration necessarily has to be a lengthy process, either —Â use social sites, for instance: almost immediate feedback absolutely free. With clients, responding to reactions should mostly be done in situ, while the conversations are happening, which helps prevent misunderstandings from blowing up into the dreaded “do what I say or you’re fired” scenario. Hope that helps.