Comments on Designing for Services Beyond the Screen

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  1. #Designing for Services Beyond the Screen : great article. Thanks.

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  2. You are one good writer! How long does it usually take for you to write such a high quality article? I really enjoyed how you broke each channel down. 
    I’m your new fan, keep up the good work :)

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  3. In the article mentioned an important word in regard to UX : ECOSYSTEMS. UX teams must create ecosystems of the product or service because it can help them discover the needs, behavior and user attitudes regarding the product.

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  4. Hello, Andy. I’m translating your article into Russian for frontender.info magazine and got stuck on “meaircans”. Could you please help me sort out the meaning of this word? That would be great, thanks.

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  5. Hey Natalia — that word’s a mystery to us, we’re not sure how it got in there. It should be “means,” and we’ve updated the article

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  6. Un-freakin’-believable article.

    Andy… I’m deeply appreciating your genius sharing. Something deep inside me has always been furious at the lack of “quality total experiences” from brands offerings in the marketplace, and this cuts right to the heart of it.

    So thankful to read this, and I’ll aim to live up to the implications & potential it reveals.

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  7. Thanks for the really sapid, considered, interesting and worthy post!

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  8. Talking about the case with airlines. I hade the worse experience when flying with Lufthansa from Bologna. Their Android app gave me a QR code instead of a proper for boarding card, the only problem is that not all airports has devices that can scan QR codes and validate it’s authenticity. This resulted in a very stressful situation and some expensive data roaming. 

    Thank you for this great article Andy, larger companies have to put a higher value on holistic experience design that flows between different devices and different contexts .

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  9. Great article.. Thanks

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  10. Although I agree with you entirely that it needs to be considered - and addressed with large clients I am reminded of Agassi’s biography and his mental note and that is ‘Control what you can control’.

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  11. Great article! Thanks. :)

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  12. Well said nice follow but lengthy post any way its was really intersecting

    Thanks
    Conal Duffy
    www.actmedia.net

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  13. Well!
    Thanks Andy for nice article. Hope to see some more contribution like this from you. I like to way to talk about “Designing for change”...Good luck and Keep your working!

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  14. Sorry, commenting is closed on this article.