Irene: “FAQs, FAQ’s, or FAQ’S”—<sigh> It’s an endless war, isn’t it? “1960s, 1960’s, or 1960’S”—argh. I’m right with you on that, and I love your other points, too. Too many excellent additions to get specific; just consider them added to the article!
Dallas: Exactly. If you have a specific case where people almost universally want the quick points, this can work well, whether phrased as questions and answers, or just clear headings and snippets.
David: It’s the classic case of “Doing the right thing is often harder, so we do the easy thing.” So right you are!
Melanie: Same response as to Dallas above. If you really can determine the quick answers people need, by all means, make it a quick list. As long as one has done the research based on the real content and the real users, create the structures that will best meet their needs!
AMartin: Thanks for the link. Yes, I hope they also follow it up over time with working the Q/A back into their content.
Christopher: It was one of those last second ideas. I’m glad you liked it!
Jan: Coolness. I’d love to know how that works for you over time. Do people ask you these questions directly a little less frequently?
Sorry for the lateness in responding—was on vacation for a bit. Thanks, everyone for reading!