Comments on No More FAQs: Create Purposeful Information for a More Effective User Experience

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  1. But, but…I like FAQs! Look, as long as you don’t come down on the wrong side of history in the debate over the Oxford comma, we can still be friends :)

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  2. True story, I once came across an FAQ with the leading question, “How do I find the FAQ?”

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  3. When I check the google analytics data, one of the most used pages of my webSite is FAQ, I am taking a consediration about that. Nice post, thanks

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  4. Have you ever struggled to think of what content you should create for your audience?

    Even if you’ve got lots and lots of ideas on what to share with people…all the things that you know so much about that you simply must share with your audience to help them succeed with their health and fitness goals!

    But…even if you’ve got lots of ideas, it’s not always that easy to turn them into a plan for creating and sharing content.

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  5. Ride or die for the Oxford comma, @akutz!

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  6. @carybeep I 100% believe that! It’s really sad.

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  7. @marka tescil That’s a great starting point. Good on you for being open to looking at it.

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  8. Preach! I wrote a similar article a few months ago: http://www.contentcompany.biz/2017/08/30/faqs-not-effective-web-content/

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  9. As long as we will consider technical content (Help Center and manuals) NOT as a part of branded content, we will continue to have divided opinions on the merits and need of FAQs.

    For instance, Tom Johnson (the celebrated technical communicator who writes at idratherbewriting) wrote a thought-provoking post on FAQs, recently, at: http://idratherbewriting.com/2017/06/23/why-tech-writers-hate-faqs/

    As Lisa talks about conference websites, likewise FAQs are so important for SaaS pricing pages. So it is all about context and specific use cases and I am afraid we should not generalize the need for relevance of FAQs.

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  10. If UX/UI are well made, faqs are useless. But, if there are still some remaining question, it can be a great way to attract customers with SEO skills.

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  11. I love this post, I despise FAQs. I manage a University website and have this conversation often — this article will be a great place to send people!

    As a joke I once did a FAWA (Frequently Assumed Wrong Answers) instead of an FAQ.

    1. FAQs are a useful way to organize information on a website.

    WA. Nope, you’re wrong… blah blah blah…

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