A List Apart

Menu Issue № 193

What’s the Problem?

by Tim Meehan, Norm Carr · 33 Comments

Freud asked, “What does a user really want?” Ten-plus years into web development, we still don’t know. One of the biggest problems in creating and delivering a site is how to decide, specify, and communicate exactly what we’re building and why. Use cases can help answer these questions by providing a simple, fast means to decide and describe the purpose of your project. In this quick-reading article, Messieurs Carr and Meehan introduce use cases and their, uh, uses.

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