The web is a conversation, but not always a productive one. Web discussions too often degenerate into whines, jabs, sour grapes, and one-upmanship. How can we transform discussion forums and comment sections from shooting ranges into arenas of collaboration?
Because of limited awareness around Deafness and accessibility in the web community, it seems plausible to many of us that good captioning will fix it all. It won’t. Before we can enhance the user experience for all deaf people, we must understand that the needs of deaf, hard of hearing, and big-D Deaf users are often very different.