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Issue № 273

Both sides now: learn how traditional, research-based IA leads to better site design, and why many are abandoning traditional methods in favor of agile design.

Flexible Fuel: Educating the Client on IA

by Keith LaFerriere · 34 Comments

IA is about selling ideas effectively, designing with accuracy, and working with complex interactivity to guide different types of customers through website experiences. The more your client knows about IA's processes and deliverables, the likelier the project is to succeed.

Getting Real About Agile Design

by Cennydd Bowles · 36 Comments

Agile development was made for tough economic times, but does not fit comfortably into the research-heavy, iteration-focused process designers trust to deliver user- and brand-based sites. How can we update our thinking and methods to take advantage of what agile offers?

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Rachel Andrew on the Business of Web Dev

Software Audits for the Tiny Business

Routine software audits sound like just about the most boring thing in the world. But losing access to a DNS server, missing important alerts from a developer, or paying for a forgotten service are adventures nobody needs. Often, a contractor or an employee sets up an account or buys software for company use. When that person moves to another role, important license or login information can get lost in the shuffle. Rachel Andrew wants you to love the drab old software audit. It’s your best ally for preventing nasty surprises.

From the Blog

Feedback Phases and Personas

You want feedback in the early stages of any project, but how can you make sure you're getting the most out of it? Anthony Colangelo recommends a five-stage feedback process to gather input from unique feedback personas every step of the way.

On Our Radar: Precious Humans

There are plenty of links and a minimum of one (1) gif awaiting you, as always, in this week's On Our Radar. But first, we want to talk about someone who has inspired all of us: Molly Holzschlag, an influential web standards champion and dear friend.