A List Apart

Menu
Issue № 303

What the FAQ? Or: Is this FAQ really necessary? Plus: in the land of the colorblind, contrast is king.

Contrast is King

by Leslie Jensen-Inman · 33 Comments

Being colorblind doesn’t mean not seeing color. It means seeing it differently. If colorblindness challenges the colorblind, it also challenges designers. Some of us think designing sites that are colorblind-friendly means sticking with black and white, or close to it. But the opposite is true. Using contrast effectively not only differentiates our site’s design from others, it’s the essential ingredient that can make our content accessible to every viewer, including the colorblind. By understanding contrast, we can create websites that unabashedly revel in color.

Infrequently Asked Questions of FAQs

by R. Stephen Gracey · 30 Comments

We take FAQs for granted as part of our sites’ content, but do they really work, or are they a band-aid for poor content? FAQ-hater R. Stephen Gracey explores the history and usability of FAQs. Learn how to collect, track, and analyze real user questions, sales inquiries, and support requests, and use the insights gained thereby to improve your site's content, not just to write a FAQ. Find out when FAQs are an appropriate part of your content strategy, and discover how to ensure that your FAQ is doing all it should to help your customers.

More from A List Apart

Columnists

Matt Griffin on How We Work

Pricing the Web

If you plan to bill your clients, you need a method for putting a price on what you do. The variables are always money, time, and scope of work, but the way they relate to each other can bring different client motivations to the foreground and fit different agency needs.

From the Blog

Driving Phantom from Grunt

For this example, we're going to build a Grunt task that takes a screen shot of the pages we're building (similar to Wraith, but far less advanced). There are multiple parts to make this work, so let's break it down. First, we will write a PhantomJS script that renders each page. Second, we make a NodeJS function that calls this script. Finally, we make a GruntJS task that calls that Node function. Fun!