Issue № 334
Be passionate about client relationships and compassionate about customer service.
by Shane Pearlman ∙ 5 Comments
Do you consistently work to stay engaged, or do you get comfortable with clients? With new projects, it's easy to make the extra effort. The longer you work together, the easier it becomes to feel satisfied with the status quo, while giving your best energy to the shiny new client. Rather than pretend this won't happen, prepare for it and create a strategy to combat it. Shane Pearlman shows us how.
by Kristin Smaby ∙ 13 Comments
Customers aren't shy about shouting their experiences, good and bad, to the world via Twitter and Facebook. When you see customer service as a cost center, you risk treating customers as a liability. Yet, customers are a valuable resource: their feedback is integral to shaping your product and building your brand. Customer service, by definition, is about serving people; it should be genuine, personalized, and compassionate, or, simply put, human.
In any given day I can find myself reading up on a new W3C proposal, fixing an issue with our tax return, coding an add-on for our product, writing a conference presentation, building a server, creating a video tutorial, and doing front end development for one of our sites. Without clients dictating my workload I’m in the enviable position of being able to choose where to focus my efforts. However, I can’t physically do everything.
“We’re at the cusp of understanding the ultimate value of web publishing platforms, particularly ones that work cross-domain.”–Matt Mullenweg of WordPress.
MapBox's new vector-based map tiles are more stable, more scalable, and customizable to an amazing degree.
