Issue № 334
Be passionate about client relationships and compassionate about customer service.
by Shane Pearlman ∙ 5 Comments
Do you consistently work to stay engaged, or do you get comfortable with clients? With new projects, it's easy to make the extra effort. The longer you work together, the easier it becomes to feel satisfied with the status quo, while giving your best energy to the shiny new client. Rather than pretend this won't happen, prepare for it and create a strategy to combat it. Shane Pearlman shows us how.
by Kristin Smaby ∙ 13 Comments
Customers aren't shy about shouting their experiences, good and bad, to the world via Twitter and Facebook. When you see customer service as a cost center, you risk treating customers as a liability. Yet, customers are a valuable resource: their feedback is integral to shaping your product and building your brand. Customer service, by definition, is about serving people; it should be genuine, personalized, and compassionate, or, simply put, human.
We’re witnessing one of the latest waves of technological disruption, as mobile devices put access to the internet in the hands of people who previously never had that power.
In a follow-up to his ALA article Mo’ Pixels, Mo’ Problems, Dave Rupert talks about all the progress we've made toward responsive image solutions — by which he means no progress has been made.
Google has started decreasing the ranking of sites with misconfigured mobile content redirects and errors. Highly recommended for any developer who cares about site rankings in Google (i.e. all of them).
