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Issue № 336

Prevent server outages and database errors from turning into customer relations disasters with an emergency communications plan. Relight your creative fire when tough deadlines and tougher clients sap your storehouse of ideas.

Fire Drills: Communications Strategy in a Crisis

by Mandy Brown · 1 Comment

Every site or service will fail eventually. An emergency communications strategy can get you through the crisis faster and reassure your users while you're putting out the fire. Learn to imagine, prioritize, and prepare for everything that can go wrong, assign roles in advance to get you through the crisis, and communicate effectively with your customers throughout the experience.

Reigniting Your Creative Spark

by Denise Jacobs · 13 Comments

Creative is as creative does, except when your creative spark fizzles out. Looming deadlines, over-fussy clients, dull projects, or feelings of fatigue that may signal the beginnings of burnout, any of these everyday afflictions can tamp down your creative fire, making it tough to come up with creative ideas just when you need them most. But fear not! Denise Jacobs shares sure-fire strategies to reignite your creative spark.

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From the Blog

15 Years Ago in ALA: Much Ado About 5K

15 years ago this month, a plucky ALA staffer wrote “Much Ado About 5K,” an article on a contest created by Stewart Butterfield that challenged web designers and developers to build a complete website using less than 5K of images and code. As one group of modern web makers embraces mobile-first design and performance budgets, while another (the majority) worships at the altar of bigger, fatter, and slower, the 5K contest reminds us that a byte saved is a follower earned.