Comments on All Talk and No Buttons: The Conversational UI

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  1. Very interesting article. Which technologies did you use to build your bot?

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  2. Hi Matty!

    I would like to ask you some questions.
    We now developing our own educational web platform (or it can call app, messenger, social network). It’s now on a stage of developing so I can’t tell you what exactly it is. But the first qwestion is - How can we integrate your bot to our product? Is it possible at all? Second one is - Can you provide any details how does your snippets or open graph’s tags work. How do you get the information from shared link?

    I, actually, have a lot of other questions, but here is not the best place to ask them. Can you provide any email or smth else to contact you? Of course, if you’re available to talk.

    Thank you in advance. Really like your article.

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  3. I guess that Google, Apple and Microsoft spotted that this is going to represent a big part of our future, hence Google Now, Siri and Cortana.

    The biggest challenge to this is still the voice recognition, especially when multiple apps are “listening”, as you have stated in the article.

    I see this issue being overcame little by little, as the technology advances and as more data is gathered regarding this.

    For example, a shopping app won’t react when you are talking about scheduling a meeting, or booking a flight.

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  4. Nicely put together Matty! At Wit.ai, we couldn’t agree more with you. I would just add that sometimes and depending on your app or device, the best conversational interface is no interface… This is especially true when your app is self-contained and self-explanatory. In front of a smart thermostat, one will know what commands/questions to ask.

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  5. Coincidentally, a video game I played very recently left me fascinated with the idea of conversations and dialog trees so I’ve been thinking about how to incorporate a similar conversation structure within a non-game UI. I’m clueless about the technologies behind these bots, though. I’m looking forward to learning more about the conversational UI.

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  6. Interesting and thought-provoking article.  “What if your platform is voice-controlled? It doesn’t even have a visual side; your entire interface has to be perceived with the ears, not the eyes.”

    A platform without a visual side is a phone.  =)

    PS Tell us more about your casual wear invention.

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  7. people are getting lazier now because of a single button can now do many things.

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  8. Many of the recommendations are also good practices for visual interfaces with a rich set of functions: on-boarding (first task), proactive suggestions for next steps, and moving the user from training wheels to deeper engagement. Just because the options *can* be visually discovered doesn’t mean they *will* be discovered and used. Where visual interfaces risk causing analysis paralysis, conversational ones risk the opposite (nothing to analyze/blank slate).

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  9. Regarding “The entire field of visual interface design—everything we know about placing controls, handling mouse and touch interaction, even picking colors—will be affected by the switch to conversational form, or will go away altogether.”

    What literature, do you think, can be useful for getting smarter about conversational interfaces? Broadly speaking, building erudition, not how-to guides.

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  11. Hi Matty!
    I absolutely love the logic behind every little decision that made more conversational and useful
    Thanks

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  12. very informative matty, Thanks for sharing.

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  13. I’ve been working for the last couple months on a project which used to have a conversational UI. I’m exploring the potential of gesture-control of everyday objects and I used to have an assistant for quite a while in my project. Eventually I killed it, because I found it too difficult to find the right tone. But still, it is a very interesting topic.
    If anybody is interested in checking out my project: here you go:
    http://j.mp/ba-gestio

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  14. “It doesn’t even have a visual side; your entire interface has to be perceived with the ears, not the eyes.”

    How does that work for deaf people?

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  15. UI is the best part of any application.

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  16. Great article. thank you for sharing with us

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  17. Couldn’t agree more with you. Great article. Thanks for sharing.

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  18. Thank you for taking the time to share this article Matty.

    I hope visual interfaces don’t disappear entirely. When interacting with a great app or website, often, the experience is enhanced because of the integration of great visuals or animation. Removing this from the experience could result in less enjoyable experiences.

    I agree, conversational interfaces will be useful for many task-oriented applications; however, a visual interface will continue to be the best solution in many cases; some of which you touch on. For example, visual interfaces afford excellent scannability. When entering a search term users can quickly scan results on a visual interface. Scannability is enhanced by visual cues, larger font sizes, etc. I wonder how this would translate to voice. Maybe interfaced of the future will be a cohesive integration of both voice and visual.

    Usability issues may hold conversational interfaces back from becoming widely adopted by users. For example, interacting with Siri is still frustrating. Simply asking Siri to call someone often results in the wrong person being called, although this may be because of my Australian accent.

    The concept of “proactively suggest[ing] things to do” would work well with anticipatory design. As data is collected about user behavior, the system could anticipate and suggest what the user will what next.

    From you article, it appears conversational interfaces have their place; however, implementation will be dictated by user needs and usability. I hope conversational interfaces evolve following human-centered design principles.

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  19. Hi Matty,

    Thanks for the great article. I’m looking forward to the next in your series.

    I work at a company called PullString as a Creative Director and Writer, where for several years, we’ve been developing our conversational authoring platform. (We’ve also released a number of chatbots and conversational experiences across various platforms like Skype, Facebook Messenger, etc.)

    I spend a lot of time thinking about developing the relationship between the bot character and the user, and how to make that relationship feel as “human” as possible. Fortunately, the platform we’ve developed has been uniquely designed by both engineers and creatives together, so we have a lot of capabilities and features that have contributed to our creating some really successful bots.

    The PullString Authoring platform is available for free download. I’d love to know what you think of it. https://www.pullstring.com/

    Sarah Wulfeck

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  20. Below Her Mouth 2017 in which Jasmine is a successful fashion editor living with her fiance. On a night out in the city with her best friend, she meets Dallas, a roofer recently out of a relationship http://buy.partners/product/below-her-mouth-film-2017/

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