@tesmond: I agree a certain degree of curiosity is vital for the work we do, for both designers and developers. All I can add is that the developers I’m referring to in the example are developers as their background, but not in this specific role or project - they did not do any of the development, but were in fact the stakeholders and users of the final product. Hope this makes sense :)
@lan99: There are certainly lots of times when meetings, phone calls, emails etc. are a waste of time, I think the way to fix that takes a lot of work but is worth it. I think the type of phone calls I mean are the ones that actually save you time and at the same time create another bond - which is the main focus of the article and is what digital communication makes us lose. Regarding your article, you mention as a solution “religiously answering emails as soon as you get them” - wouldn’t this be an even greater distraction/interruption?
There can be excessive communication very quickly and very easily, from my experience though it’s usually the lack of it (or of high quality communication and understanding) that leads to not only upset people but less than ideal final work.