Comments on Conversations with Robots: Voice, Smart Agents & the Case for Structured Content

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  1. Andy, thanks for this great article. I’m excited to see articles like these about how non-human tools access what we design.

    I try to remind myself I’m not just designing experiences for humans behind a screen. I’m designing for unconventional interfaces like Alexa and Google Assist, and whatever other new technologies come our way.

    Which reminds me, if your readers haven’t seen Brad Frost’s Future-Friendly Manifesto, it’s worth reviewing: http://bradfrost.com/blog/post/future-friendly/

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  2. Thanks to the magic of Apple and other smartphone producers, today we get to walk around with entire libraries in our pockets and purses. Even more: every month our phones make obsolete even more of the chunks of plastic and paper – credit cards, airline tickets, prescriptions – we used to have to carry just to get through our daily lives.
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  3. It’s all extraordinarily convenient. But with convenience comes tradeoffs. If you’re like most people, your phone has become the desk drawer that holds your personal information. While this makes things easy for you, it also makes your phone more valuable for criminals. Lose your phone or have it stolen, and you’re at risk for identity theft and credit card fraud, in addition to the hassle of recovering all of the personal information you’ve assumed would be safe.
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  4. Digital security is an arms race between vendors and hackers. Each new iOS update puts more security patches in place, making it harder for someone who breaks into your phone to do anything useful with it.
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  5. She got this way after stints as a journalist, copywriter, and web writer, during which she became increasingly dissatisfied with the chaos typically found in web content projects. In 2008, she launched the content strategy practice at her past agency, Off Madison Ave, and started working closely with IA and UX teams to build a better way forward.
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