Comments on Never Show A Design You Haven’t Tested On Users

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  1. It goes without saying that testing is fundamental to delivering a great UX. I like the fact that you touched upon the fact that testing is design.  We’ve always tried to get various different type of web users to test sites for us so that we don’t just ‘assume’ that every user understands how a site functions. Good article - thanks.

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  2. Jørgen is using the RITE methodology - https://en.m.wikipedia.org/wiki/RITE_Method

    Which uncovers more issues with a design once the initial pain points are found during user testing interviews.

    Meaning you get a lot more out of the testing, rather than just uncovering the same issues repeatedly.

    Usertesting.com is great for remote testing as you can choose your target demographic and set your own tasks / questions.

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  3. Some excellent stuff in here,  Ida!

    Even just taking a break from the project you think is done, and coming back to it with a set fresh eyes—say a few days or a week later— before even getting anyone else involved—I’ve found can be beneficial.  You’ll uncover things you thought were intuitive to you AT THE TIME turned out in hindsight to be not that great. Sometime you can eliminate those “oh doh” usability moments by taking yourself outside the project for a moment.

    In other words, don’t rush to present your newly finished work, sit on it and refine it. So often we rush to get things done at the last minute that obvious things become not obvious.

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  4. This is one of the best articles we have seen so far.

    http://www.testingtime.com wants exactly to support an easy and informal way to do user testing.

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  5. Very nicely done, Ida! We love reframing user research as a non-negotiable item, for clients at agencies and internal stakeholders at companies with embedded design teams.

    “In person” usability testing and user interviews don’t necessarily have to be “in person” either. Tools like ours (shameless plug) make it easy to do remote user testing as well.

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  6. The best article on user testing! Seriously. I’ll be coming back again and again. Thanks so much for writing!

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  7. well i never think in user testing but know i its very important. relly great article .thanks Ida.

    omar bd .

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  8. Ida,

    Thanks for writing this article!

    I appreciate this part of the article:

    “Today, rather than putting ‘usability lab test with five people’ in the proposal, I’ll dedicate a few days to: ‘Quality assurance and testing: We’ll use the methods we deem most suitable at different stages of the process (e.g., usability lab test, guerrilla testing, click tests, pluralistic walkthroughs, etc.) to make sure we get it right.’”

    Your example is a great one. It’s honest, it’s accurate, and it speaks the client’s language. 

    In my experience, user research and usability testing are often the first things to get cut from a project proposal. Other folks have told me not to make user research or usability testing optional for the project. That’s easier said than done. I’ll hold onto your example for when I need it. Thanks again!

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  9. That’s very helpful! Great article about user testing, thank you Ida :)

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  10. Well, as per focus of this post, real time user testing has become highly vital for these days market. It is not that easy to reach to the every type of target audience every time but, still some website and tools are available offering your website design to be tested from real users. Getting reviewed from them can be a nice option to go for….

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  11. Great article. Yes, innovation and experimentation is a part of marketing, however making a blunder out of experimentation is not the right way. There are cases where applications fail due to improper user experience, though I agree that sometimes we put-in a lot of efforts in identifying the best UX, it might be the best for us, but there is a possibility that users think differently and thus the app fails. Make sure you understand user requirements before developing any application.
    You might be interested in exploring more on UX with Mobile application. Follow this link http://bit.ly/1Xzjppv

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  12. I really like all these suggestions. Thank for sharing such a fantastic post.

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  13. this is good guideline for any designer to never show the design before testing. you must be test before show design. thank you share most important information.

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  14. Appreciating the time and energy you put into this post and detailed information you offer. It’s actually a cool and useful piece of information. Great read!.

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  15. Great article, and as mentioned it is best to User test BEFORE the design otherwise you can get a big headache.
    We learnt this the hardway!
    Thanks

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  16. Really good post.Thanks just for penning this informative posting plus enlightening all of us with your views.I’m hoping you will keep on this great work in future also.

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  17. This is an excellent point. Performing usability tests during the research process is a vital step in ensuring accurate results. Check out this article that talks about some rookie mistakes of usability testing. http://gocod.al/2fD1a4s

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  18. I agree with the idea that “making a blunder out of experimentation is not the right way”. You should use some tools to test real time users, get their reviews and fix it, refine it. I already used real user testing to my website and my apps before relaunch its. First time I think it’s okay but after the test, I have to upgrade and change a lot of thing on my design. And the result is perfect, I got a lot of nice compliments on my work. That’s my experience. Thank you for the thoughtful article, it’s really worth to read. And by the way, the title “Never Show A Design You Haven’t Tested On Users” is a great idea to make posters.

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  19. Hey Ida, This is an excellent point. Performing usability tests during the research process is a vital step in ensuring accurate results. really loved it.

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  20. Great article, Ida!
    Couldn’t agree more with showing a design you haven’t tested on with users.

    We recently wrote this article: How to use Snapchat to gather user insights: A Step-by-Step guide. You can read it here: https://medium.com/usertest-io/how-to-use-snapchat-stories-for-user-research-a-step-by-step-guide-751a89ea63f4

    Essentially, we found a way to quick and easy feedback from your users on simple designs.
    (I’m rambling now…)

    Thank you again for the article! Have shared internally!

    Ta!

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  21. Great! User testing is indeed very important
    http://schattenfleck.de

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  22. This a a great article on user testing for your website design. It’s always a great idea to test as you go, especially in regards to responsive design. I will definitely be coming back to read more.

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  23. Sorry, commenting is closed on this article.