Comments on Task Performance Indicator: A Management Metric for Customer Experience

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  1. thanks for sharing valuable insights! one question: how do you calculate the tpi? i found a simple calculation including only success rate, optimal completion time and median completin time: sucess rate x ( optimal ct / median ct ), but the factors mentioned in this article need a far more advanced formula?

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  2. I just found this site. It’s awesome!

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  3. Good read! I would have loved to see more examples/case studies of how it was used. A great point mentioned here is about focussing on important high-priority tasks (like the 80-20 principle).

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  4. Do you think using un-moderated testing that is recorded and task based (for instance, usertesting.com) where they are encouraged to “think aloud” would be able to achieve the same thing?

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  5. Do you think using un-moderated testing that is recorded and task based (for instance, usertesting.com) where they are encouraged to “think aloud” would be able to achieve the same thing?

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  6. Do you think using un-moderated testing that is recorded and task based (for instance, usertesting.com) where they are encouraged to “think aloud” would be able to achieve the same thing?

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  7. Do you think using un-moderated testing that is recorded and task based (for instance, usertesting.com) where they are encouraged to “think aloud” would be able to achieve the same thing?

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  8. Do you think using un-moderated testing that is recorded and task based (for instance, usertesting.com) where they are encouraged to “think aloud” would be able to achieve the same thing?

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  9. Do you think using un-moderated testing that is recorded and task based (for instance, usertesting.com) where they are encouraged to “think aloud” would be able to achieve the same thing?

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  10. Do you think using un-moderated testing that is recorded and task based (for instance, usertesting.com) where they are encouraged to “think aloud” would be able to achieve the same thing?

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  11. Great thanks, I’ve been looking for some good web design blogs.
    http://www.gtminfotech.com/

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  12. Sorry, commenting is closed on this article.