@Breanna So glad to see that you’ve been applying the core model! Would love to hear any other improvements you’ve made.
Regarding different audiences:
When we establish and prioritize the business goals, we also prioritize the target groups. Part of the prioritization is that we split different audiences in primary and secondary audiences.
Secondary audiences are people that we know will visit the page, but we won’t tailer the content for them. For instance, it’s not unlikely that nurses or doctors might wind up at the NCS website, but we won’t take that into consideration when we’re writing the content.
That’s because it was decided that the primary audience was patients and their close ones.
So basically we chose one target group that we (primarily) tailor the content for.
Have you got an example of how your different user groups might interact with the same content in different ways? Maybe I could provide a better answer then :)
When it comes to the rest of the content, which aren’t core pages, we usually document it in HTML&CSS; prototype (often built with statamic) where you can browse the menus and information architecture. In smaller projects, it might be documented through a spreadsheet.