Comments on The People are the Work

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  1. Great article. The latest site we are working on has the potential to do just what you are saying which can only be good for the client going forward.

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  2. “At the end there’s no hand-off, because we’ve been handing off since day one. They don’t need site support because they know the site as well as we do, and can handle things themselves.” THIS!! This! This is exactly the philosophy I’ve been trying to get out there! It takes a little work, and certain customers have a hard time trying to understand the value (especially if they’re not educated about the value of sustainability), but THIS is the way you help contribute to a mutual success.I feel like it seems counter intuitive to people who are concerned about their value proposition, but we just don’t stay in one place as long as we used to. I couldn’t have said this better myself! Thank you for putting that out there!

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  3. Thanks Sush and Nicole!

    I think the value proposition to clients is very tangible: they don’t just get work, they get more skilled employees. We’re effectively giving them some of our expertise to keep in-house, along with the product. Pretty sweet deal, really. :)

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  4. We’re developing a CMS and the educational tools and processes so our clients can support themselves once their websites go live. On one kick-off call, a client asked about getting us to make changes, because they don’t have anyone in house whose job it is. We explained that our CMS will be set up so that emailing us the information about changes would actually take longer than implementing the changes themselves. So hopefully once they see the system they’ll be empowered to run their own website. Some people just want to pay someone else to deal with the web side of things though.

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  5. Are you embedding your team at the client (geographic) site to facilitate this knowledge sharing and transfer during the build?

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  6. Chris,

    When clients are regional we tend to do one on-site day a week. That may be at our office or theirs, whichever makes the most sense for that week’s tasks, people, etc.

    When not in our area, we’re still working on ways to make that better. Right now we use lots of text chat, video calls, and phone calls, with at least the occasional on-site visit.

    In the future, we’re considering using things like a dedicated, always-on video chat computer or Screen Hero (https://screenhero.com/) to aid in the constant exchange of information and ideas.

    MG

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  7. Great post. In my opinion, we are self a content that empowers our customers and clients.

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  8. Sorry, commenting is closed on this article.