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A Content Model Is Not a Design System

Why do so many content models still look more like design systems rather than reflecting structured data? Mike Wills takes us on a personal journey as he examines his own past experiences and invites us to conceive content models that articulate meaning and group related content together for use on any channel.

Voice Content and Usability

In this excerpt from Voice Content and Usability, author Preston So talks about the messy, primordial nature of human speech and challenges with programming computers to deal with these complexities.

Designing for the Unexpected

As devices continue to diversify in dizzying ways, how can we make sure our work on the web stays as relevant as ever for the long haul? Cathy Dutton shares how practitioners must perfect designs both for the paradigms of the present and the twists of the future, come what may.
Design

Asynchronous Design Critique: Getting Feedback

Receiving feedback can be a stressful experience: will an open-ended question attract helpful guidance or harsh criticism? Erin “Folletto“ Casali coaches us through a process to ensure that feedback always lands gracefully.
Design

Asynchronous Design Critique: Giving Feedback

You’ve heard the term “constructive criticism” countless times but do you know how to deliver it? Part one of this series from Erin ‘Folletto’ Casali gives you a framework for it! Flex your feedback muscles and practice these skills to empower and inspire others without deflating or confusing them.
Design

That’s Not My Burnout

If, like many folks during the pandemic, you’ve begun confusing burnout for achievement, Donna Bungard will show you how to recognize that you’re low on fuel and give you a map of rest stops where you can refill your tank.
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Immersive Content Strategy

Immersive experiences are so hot right now, but your content may not be quite ready. Recasting your fixed web content in more immersive ways will allow you to create exciting new experiences and prepare your site for an unpredictable future.