It’s hard for clients to understand the true value of user experience research. As much as you’d like to tell your clients to go read The Elements of User Experience and call you back when they’re done, that won’t cut it in a professional services environment. David Sherwin creates a cheat sheet to help you pitch UX research using plain, client-friendly language that focuses on the business value of each exercise.
You Can Get There From Here: Websites for Learners
“Content-rich” is not enough. Most websites are not learner-friendly. As an industry, we haven’t done our best to make our content-rich websites suitable for learning and exploration. Learners require more from us than keywords and killer headlines. They need an environment that is narrative, interactive, and discoverable. Amber Simmons tells how to begin creating rich content sites that invite and repay exploration and discovery.
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Connecting the Dots
In this excerpt from Creative Culture, Justin Dauer walks us through many ways in which an organizations’ culture and the design work that it does play off of one another.
Mr. Roboto: Connecting with Technology
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Color Craft & Counterpoint: A Designer’s Life with Color Vision Deficiency
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Building the Woke Web: Web Accessibility, Inclusion & Social Justice
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Figure It Out
In this excerpt from Figure It Out, Stephen Anderson and Karl Fast take you on a deep dive into color.
Jobs To Be Done
"Designing Value," an excerpt from Jim Kalbach's book The Jobs To Be Done Playbook, gives advice on creating a jobs-driven roadmap and using job stories to solve specific design problems.
Usability Testing for Voice Content
Voice-driven content challenges many of our approaches to usability testing. Preston So turns them into opportunities and advantages for the medium itself.
Cross-Cultural Design
In this excerpt from Cross-Cultural Design, Senongo Akpem discusses the many facets of typography that must be considered when you are looking to reach a global audience.
Standards for Writing Accessibly
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Making Room for Variation
In this excerpt from Expressive Designs Systems, Yesenia Perez-Cruz goes deep on what it takes to create design systems that enables intentional, meaningful variation.