Author

Marie Connelly

Marie Connelly is a community manager and the blog editor for A List Apart. Marie has spent her career working to make healthcare a little bit better for everyone, and can occasionally be found writing about community building in a strictly non-guru capacity. She is also a handclap aficionado.

Also from this author

Discount Inquiries: When to Negotiate

How should you respond when potential customers ask for a discount before they've even tried your product? The folks at Close.io explain why negotiating may not be your best bet, and have a suggested response that might just do the trick.