Practice makes perfect, but how do you help your team practice difficult conversations? Senongo Akpem shows how roleplay can help new managers learn useful techniques and gain confidence for those tough discussions ahead.
That never-ending search for the perfect CMS—maybe we’re using the wrong criteria. Too frequently, we approach CMS selection with cost or functionality as our bottom line, leading to solutions that look good, but struggle to adapt to the internal workflow. But finding a tool that matches organizational requirements means shifting focus. Artas Bartas presents three ways of approaching the CMS selection process with your team’s needs and processes top of mind.
At the start of your career, you’re excited to have any job—but at some point you wonder if there’s a better job out there for you. Is it youthful restlessness, or are you learning to recognize the warning signs of career stagnation? There’s no sure-fire way to tell—but if you’ve stopped growing or feeling any passion for the work, it’s probably time to let go. So how do you find a better job without making it worse with your current colleagues and in your bank account? Jeffrey Zeldman has some tried-and-true tips to make your transitions smoother.
Routine software audits sound like just about the most boring thing in the world. But losing access to a DNS server, missing important alerts from a developer, or paying for a forgotten service are adventures nobody needs. Often, a contractor or an employee sets up an account or buys software for company use. When that person moves to another role, important license or login information can get lost in the shuffle. Rachel Andrew wants you to love the drab old software audit. It’s your best ally for preventing nasty surprises.
If you make a living in client services, you know how daunting the estimating process can be. Somehow, you have to predict how much time and work will go into completing a client’s project before it even begins. Clients have to trust your estimates in order to commit funds to a project. You have to trust your estimates in order to commit to the next project on your schedule. Matt Griffin shares some tips to make estimating a bit more methodical and a bit less fraught.
When we prioritize billable hours over people, our work environments can take a turn for the tense. Some agencies try to combat low morale with foosball and fancy perks, but what really matters is investing in people: fostering a workplace that supports dialogue, collaboration, and professional development. From onboarding new hires to ongoing engagement, Justin Dauer shares some starting points for a healthy office dynamic and confident, happy employees.
Being your own boss is awesome. You’re the sovereign of your fate—and with that autonomy comes responsibility for making your business thrive. Your time management skills are more important than ever as you continue to get your to-dos checked off. The thing is… if you get an unexpected call from a friend, can you get away from that tyrannical boss of yours to do something unplanned? Are you able to schedule time with friends or family without feeling that you’re falling behind on work? If you can’t afford to take time to strengthen your connections with others, you’re at risk of being the monarch (and the serf) of an impoverished kingdom, indeed.
Approaches that are either too general or too specific can easily overwhelm practitioners—and derail budgets. Fresh from recent experiences with two large-scale redesigns, Katie Kovalcin suggests that flexibility and open communication can transform all team members into what she calls “80/20 practitioners,” creating a more effective balance of time and resources.
Partners in a small, close leadership team—such as in a family business—often know each other’s minds very well, and agree on most things. That’s great to keep things running smoothly (though sometimes there’s awkwardness when business disagreements intrude on home life). On the other hand, it can also lead to stagnation. Rachel Andrew is finding that an outsider’s perspective can help when partners can’t quite see eye to eye—or when they agree too much.
Organizations that struggle with their digital presence often do so because they haven’t established proper governance. But good governance is worth pursuing: clear policies and processes can answer questions, empower teams, and enable web strategies to shine. In this excerpt from Chapter 5 of Managing Chaos, Lisa Welchman explains the importance of digital standards—what they are, why they matter for governance, and how to start documenting them for your stakeholders.