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  • Discovery on a Budget: Part II

    · · 9 Comments

    When it comes to evaluating the next “big idea”, not everyone has a pot of money, crowds of existing customers and a roomful of eager researchers and analysts. So in this second installment of her three-part series, Meg Dickey-Kurdziolek leads us through the next steps in budget-conscious discovery—analyzing the data gathered from initial research, refining the problem hypothesis, and setting up a fresh round of more-targeted research. For Meg’s fictitious startup, Candor Network, it’s clear that a new focus is needed ...

  • Design Like a Teacher

    · · 4 Comments

    A difficult user migration project led Aimee Gonzalez-Cameron to reevaluate how she approaches her work. She started to see herself not just as an expert on user experience, but as a teacher, a realization that transformed her work. She reflects on how developing a teaching mindset can improve any UX project.

  • The King vs. Pawn Game of UI Design

    · · 13 Comments

    If you want to improve your UI design skills, try looking at chess. Sounds contrived, maybe, but in Erik Kennedy’s hands, it’s sublime. Marvel and learn as he uses a concept from chess to build a toolkit of UI design strategies covering color, typography, lighting and shadows, and more.

  • Mental Illness in the Web Industry

    · · 8 Comments

    In the midst of a seemingly endless stream of harassment and discrimination exposés throughout the tech industry, A List Apart thinks we should also be talking about mental health. In this article, we feature the stories of five web professionals who were willing to share their struggles in the workplace.

  • Working with External User Researchers: Part I

    · · 5 Comments

    So you need to bring on an external user researcher. How do you start? Authors Chelsey Glasson, Jeff Sauro, and Cory Lebson have run a user research agency, hired external researchers, and worked as freelancers. Via their different perspectives, they provide a solid guide to hiring researchers as contractors. Part I of two articles.

  • No More FAQs: Create Purposeful Information for a More Effective User Experience

    · · 17 Comments

    Putting the right information in the right place to best support user (and company) goals requires carefully targeted content and good information architecture (IA) … and definitely no FAQs! However attractive the FAQ “solution” might seem at times, using it makes information hard to find, access and maintain, and generally hinders task completion. Discussing the limitations of—and alternatives to—FAQs, Lisa Wright is on a mission to banish them forever, or at the very least make them more effective if you have to include them.

  • Why Mutation Can Be Scary

    · · 4 Comments

    Unexpected changes in your JavaScript code can be a real headache. When working with objects, it can be even harder to prevent unintended mutation. Zell Liew shows us some tricks (and libraries) to prevent these unintended changes and ensure stability when working with objects.

  • Discovery on a Budget: Part I

    · · 6 Comments

    “Discovery” is a key phase of design. It’s the starting point, where you define and clarify the problem you’re about to solve. For established or big businesses with dedicated budgets, teams, and customers to interview, the process is straightforward. But what about small companies, startups, and nonprofits that lack these resources? How can lean organizations participate in and benefit from discovery? Meg Dickey-Kurdziolek shows us, in Part I of “Discovery on a Budget.”