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Issue № 294

Learn what usability testing is and isn't good for; discover the five warning signs of a bad client relationship (and what to do about them).

Getting to No

by Greg Hoy · 38 Comments

A bad client relationship is like a bad marriage without the benefits. To avoid such relationships, or to fix the one you're in, learn the five classic signs of trouble. Recognizing the never-ending contract revisionist, the giant project team, the vanishing boss and other warning signs can help you run successful, angst-free projects.

The Myth of Usability Testing

by Robert Hoekman Jr. · 29 Comments

Usability evaluations are good for many things, but determining a team's priorities is not one of them. The Molich experiment proves a single usability team can't discover all or even most major problems on a site. But usability testing does have value as a shock treatment, trust builder, and part of a triangulation process. Test for the right reasons and achieve a positive outcome.

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Accepting Our Lack of Control

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Coming May 6: Sass Talk

To preprocess or not to preprocess? ALA: On Air will cover just that—live on May 6. Featuring Rachel Andrew, Lyza Danger Gardner, Jeff Lembeck, and Susan Robertson, “Sass Talk” will discuss when, how, and whether to use Sass, taskrunners, and other tools.