A bad client relationship is like a bad marriage without the benefits. To avoid such relationships, or to fix the one you’re in, learn the five classic signs of trouble. Recognizing the never-ending contract revisionist, the giant project team, the vanishing boss and other warning signs can help you run successful, angst-free projects.
The Myth of Usability Testing
Usability evaluations are good for many things, but determining a team’s priorities is not one of them. The Molich experiment proves a single usability team can’t discover all or even most major problems on a site. But usability testing does have value as a shock treatment, trust builder, and part of a triangulation process. Test for the right reasons and achieve a positive outcome.
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Design for Safety, An Excerpt
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Designing for the Unexpected
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Asynchronous Design Critique: Getting Feedback
Receiving feedback can be a stressful experience: will an open-ended question attract helpful guidance or harsh criticism? Erin “Folletto“ Casali coaches us through a process to ensure that feedback always lands gracefully.
Asynchronous Design Critique: Giving Feedback
You’ve heard the term “constructive criticism” countless times but do you know how to deliver it? Part one of this series from Erin ‘Folletto’ Casali gives you a framework for it! Flex your feedback muscles and practice these skills to empower and inspire others without deflating or confusing them.
That’s Not My Burnout
If, like many folks during the pandemic, you’ve begun confusing burnout for achievement, Donna Bungard will show you how to recognize that you’re low on fuel and give you a map of rest stops where you can refill your tank.
Beware the Cut ‘n’ Paste Persona
Emanuela Cozzi and Lennart Overkamp show us a new take on user personas that can prove to be more effective and meaningful.
Immersive Content Strategy
Immersive experiences are so hot right now, but your content may not be quite ready. Recasting your fixed web content in more immersive ways will allow you to create exciting new experiences and prepare your site for an unpredictable future.
