A List Apart

Menu
Issue № 334

Be passionate about client relationships and compassionate about customer service.

Marry Your Clients

· 5 Comments

Do you consistently work to stay engaged, or do you get comfortable with clients? With new projects, it’s easy to make the extra effort. The longer you work together, the easier it becomes to feel satisfied with the status quo, while giving your best energy to the shiny new client. Rather than pretend this won’t happen, prepare for it and create a strategy to combat it. Shane Pearlman shows us how.

Being Human is Good Business

· 13 Comments

Customers aren’t shy about shouting their experiences, good and bad, to the world via Twitter and Facebook. When you see customer service as a cost center, you risk treating customers as a liability. Yet, customers are a valuable resource: their feedback is integral to shaping your product and building your brand. Customer service, by definition, is about serving people; it should be genuine, personalized, and compassionate, or, simply put, human.

More from A List Apart

var to JIT

Through the power of JavaScript, we learn how the browser breaks down pages and speeds up processes so we can write better code.

Braces to Pixels

In this installment of our “From URL to Interactive” series, Greg Whitworth explains how cascading actually works, and then some.

Server to Client

Kicking off our “From URL to Interactive” series, we take a look under the hood to find out how our code makes it to the browser.

Writing for Designers

In this excerpt from Writing for Designers, Scott Kubie explains why designers need to be more intentional with how we use words.