Dana has helped hundreds of people make better design decisions by giving them the skills to gain knowledge about users. She’s the co-author, with Jeff Rubin, of Handbook of Usability Testing, Second Edition (Wiley, 2008).
Contributions by Dana Chisnell
The value in usability testing comes from the magic of observing and listening as people use a design. The things you see and the things you hear are often surprising, illuminating, and unpredictable. This unpredictability is tough to capture in any other way. Dana Chisnell shows you how.