Janice Gervais

Janice Gervais started out as a front-end web developer back when tables and inline CSS were cool. A big-picture thinker, she has gravitated toward UX design and web strategy over the past eight years. A good day for her is a day with a stack of sticky notes and a fresh whiteboard marker, and she is not one to shy away from a good debate or a well-made donut. Janice lives with her family in Michigan and pretends to be a farmer on the weekends, tending her garden and chickens.

Also from this author

Guerrilla Innovation

If you don’t work at a place like Google or 3M—companies celebrated for rewarding innovation—don’t despair. You can still push new ideas through, see them gain traction, and watch your company evolve for the better. You just need to be smart about your tactics. Janice Gervais has some advice on how to practice effective guerrilla innovation.

Why Aren’t You Asking Questions?

As a designer, your job is to understand your client’s needs. Listening to what they tell you is a good place to start, but it doesn’t end there. You gain much more insight by asking the right questions. Of course, it also helps to ask the right people and ask in the right way. Janice Gervais offers some tips to turn you into a better designer/detective.