Neha Singh

Neha Singh is a lead designer at Juniper Networks. Starting with an engineering degree and a strong interest in design, she quickly evolved into a designer with a strong interest in writing. She has been a content strategist at Yahoo!, design consultant at Apple, and UX lead at Barnes & Noble. She loves Jane Austen, astrophysics, and kathak.

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I Don’t Need Help

People assume help will be there when they need it. They don't want to wait and they don't want to have to ask. As Neha Singh explains, designers must accept these basic human traits and develop sites accordingly. There's no design so intuitive that it doesn't need a help function, and there's no complex help app so engaging that it will hold user interest.