Joscelin Cooper

Joscelin Cooper is a writer and content strategist who obsesses over how words can make the world easier to navigate. Most recently, she worked at Google as an editor and UX writer; now, she’s a content strategist at Airbnb. She has also written for Forbes, VentureBeat, the Bold Italic, and SOMA Magazine.

Also from this author

Do Androids Dream in Free Verse?

From ATMs to Siri to the button text in an application user interface, we “talk” to our tech—and our tech talks back. Often this exchange is purely transactional, but newer technologies have renegotiated this relationship. Joscelin Cooper reflects on how we can design successful human-machine conversations that are neither cloying nor overly mechanical.