Carolyn Wood is a writer, editor, and content strategist working through her company pixelingo and with top designers and developers in the web standards world. An ALA editorial staffer too busy to finish her unwebsite, she still finds time to make her to-won’t list every day.

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Putting Our Hot Heads Together

The web is a conversation, but not always a productive one. Web discussions too often degenerate into whines, jabs, sour grapes, and one-upmanship. How can we transform discussion forums and comment sections from shooting ranges into arenas of collaboration?