Patrick Quattlebaum is a designer, management consultant, and founder at studioPQ. He helps organizations experiment with and adopt collaborative approaches to designing service experiences and the operations that support them. He has held multiple design leadership positions, including managing director at Adaptive Path and head of service design at Capital One. He is also a passionate design instructor, having taught thousands of practitioners in North America and Europe. He holds an MS in Information Design and Technology from the Georgia Institute of Technology. You can follow him on Twitter @ptquattlebaum and @studiopq.
Experiences are formed by touchpoints, some tangible, others less so. This excerpt from Orchestrating Experiences is a deep dive into the world of touchpoints, helping you understand how to coordinate them to build a seamless experience.
