Indi Young

When not coaching clients on empathy research and application, teaching workshops, and writing, you can find Indi Young eating chocolate, growing veggies, and making her home greener. She was a co-founder of Adaptive Path and writes a blog at

Also from this author

A New Way to Listen

Empathy can have an enormous impact on how we work. By learning to better understand others—what they think, how they feel, what guides their decisions and behaviors—we add balance, clarity, and depth to our business practices. In this excerpt from Chapter 4 of Practical Empathy, Indi Young explains how listening intently can lay the groundwork for developing empathy.

Look at it Another Way

Before you can solve a user's problems, you must see them as that user sees them. Once you understand what drives people’s behavior, not only do new ideas flow freely, but the ideas that flow are appropriate and useful. Indi Young tells how to get out of your own way and hear what your users are telling you.