Author

Cathy Dutton

Cathy Dutton is a senior interaction & service designer currently working for the Department for Environment, Food & Rural Affairs (Defra UK). In the past she has worked with a range of companies and brands including Barclays, Nintendo, Mobile by Sainsbury’s, and EE. On the web, she is passionate about accessibility, CSS, and user-centered design.

Also from this author

The Problem with Patterns

Design systems have become the norm for organizations big and small. Yet, as more of our products and services move online, we can learn a thing or two from the world of service design. A dependence on any form of design system can create a pattern of ignoring our users' context, hindering the design process, and even our own sense of empathy.