Cathy Dutton is a senior interaction & service designer currently working for the Department for Environment, Food & Rural Affairs (Defra UK). In the past she has worked with a range of companies and brands including Barclays, Nintendo, Mobile by Sainsbury’s, and EE. On the web, she is passionate about accessibility, CSS, and user-centered design.
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As devices continue to diversify in dizzying ways, how can we make sure our work on the web stays as relevant as ever for the long haul? Cathy Dutton shares how practitioners must design for the unexpected by peering through the lenses of content-first and situation-first approaches. In doing so, you’ll ensure your designs are ready both for the paradigms of the present and the twists of the future, come what may.
Design systems have become the norm for organizations big and small. Yet, as more of our products and services move online, we can learn a thing or two from the world of service design. A dependence on any form of design system can create a pattern of ignoring our users' context, hindering the design process, and even our own sense of empathy.