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A difficult user migration project led Aimee Gonzalez-Cameron to reevaluate how she approaches her work. She started to see herself not just as an expert on user experience, but as a teacher, a realization that transformed her work. She reflects on how developing a teaching mindset can improve any UX project.
Registering for school, paying bills, updating government documents—we conduct a significant part of our daily lives through web forms. So when simply typing in your name breaks a form, well, user experience, we have a problem. As our population continues to diversify, we need designs that accommodate a broader range of naming conventions. Aimee Gonzalez shows how cultural assumptions affect what we build on the web—and how fostering awareness and refining our processes can start to change that.