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To communicate like a grown-up, take a lesson from your inner child. Anne Gibson argues that business interactions could benefit from fairy-tale constructions—start at the beginning, get to the point, and don’t forget to tie up loose ends.
If you’ve been treating “people with disabilities” as an edge case for your websites, consider this a reckoning. Web accessibility means that everyone can use the web. The job of a web designer isn’t to question the configurations, devices, and tools that users bring to the table; it’s to rise to the challenge of making a site work for anyone who wishes to use it. Anne Gibson makes the case for site testing, inclusivity, and a better way of thinking about people online.