Author

Kelsey Lynn Lundberg

http://www.kelseylundberg.com
kelslundberg

Kelsey Lynn Lundberg is a web content strategist working in St. Paul and Minneapolis. She loves making spreadsheets, organizing complex information, and helping people solve problems. She’s worked with everyone from small businesses to large organizations, all the while pursuing her mission to make the web usable, navigable, and delightful.

Also from this author

Understanding the Emotional Response

June 16, 2015

Validating emotions isn’t a glorified psychological process; part of our work is to hear our colleagues and clients out. Kelsey Lynn Lundberg shows us how we can identify the underlying needs—security, freedom, identity, worth—that drive emotional responses, and how to translate those needs into productive discussions to keep our teams moving forward.

A List Apart

Author

Kelsey Lynn Lundberg

Also from this author

Understanding the Emotional Response

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