Also from this author
You want your users to do something, buy things, beg you to work for them, learn how they too can achieve inner peace. So how do you get them to do what you want? Try getting out of the way.
Do you test your designs? If not, Nick Usborne wants you to take responsibility for your design choices and the very quantifiable effect they can have on websites that are built for business.
Even the simplest website is harder to figure out than a catalog or magazine. We all know how to “use” a catalog: start at the front cover and keep turning the pages. But with every new site we visit, we have to “learn” how it works, how its “pages” turn, how to find what we’re looking for. Text that takes visitors’ needs into account can help guide them through the maze.
Never underestimate the importance of words on the web.