Also from this author
Even at the most welcoming and trusting of conferences, a code of conduct is a necessity. Codes of conduct let people know that organizers are willing to protect participants and solve problems—a way of improving the user experience for our whole community. Here, Christina Wodtke attests to the inclusive power of codes of conduct—and what we need to do to see them adopted across the industry.
While our designs can never control people, they can encourage good behavior and discourage bad. In this excerpt from Information Architecture: Blueprints for the Web 2nd Edition, Christina Wodtke tells us how to make products that delight people and change their lives by remembering the social in social architecture.